Have a question? Guest service is one of our top priorities of Winter Fest OC. Please complete the contact form on the Contact Us page and a Winter Fest OC representative will respond within 24 hours.
Frequently Asked Questions
Will I need to wear snow clothes to the event?
Please dress for the weather appropriately. There will be snow in Penny’s snow play and slide area, so you may get wet or damp. Please plan accordingly.
Is there a charge for parking?
Yes. Parking is $8.
Can I bring my own ice skates?
Yes, you can! For those that don’t have skates, Ice skates are included with a paid ice skating ticket.
Am I able to leave the event and re-enter?
You are allowed re entry with a valid handstamp and admission ticket, the OC Fair & Event Center requires you must pay for parking every time you leave the parking lot.
Can I bring a birthday cake inside my VIP Rink-Side Cabana?
What items are prohibited?
Are there height restrictions for carnival rides?
BEAR AFFAIR: 42” ALONE / 36″ ACCOMPANIED
BERRY GO ROUND: 42” ALONE / 36″ ACCOMPANIED
CAROUSEL: 42” ALONE / 36″ ACCOMPANIED
CENTURY WHEEL: 14 YEARS ALONE
COOKOO HOUSE: 36” MINIMUM
FUN SLIDE: 42” MINIMUM
HIMALAYA: 52” ALONE / 42” ACCOMPANIED
JUMPIN JUMBOS: 36” MINIMUM
KAMAKAZI: 55” MINIMUM
MONKEY MAZE: 36” MINIMUM
OH CHUTE: 42” MINIMUM
ORIENT EXPRESS: 36” MINIMUM
PHAROH’S FURY: 48” MINIMUM
RED BARON: 36” MINIMUM
SAMBA BALLOON: 36” MINIMUM
SURF CITY: 36” MINIMUM
TORNADO: 38” ALONE/ 48” W ADULT
TWIST: 48” ALONE/42” ACCOMPANIED
VERTIGO: 38” ALONE/ 44” MINIMUM
WAVE SWINGER: 44” MINIMUM
ZIPPER: 48″ MINUMUM
How much does it cost to ride the carnival rides?
What happens if it rains?
Are there refunds or exchanges?
Are there ATMs inside the event?
Can guests with special needs attend?
Are animals invited?
We love Rudolph, but no animals please! Service dogs are welcome!
Does the VIP cabana include admission?
Still Have a Question?
Head on over to our Contact Us page and send us an email along with your questions. We’ll get back to you with an answer as soon as we can.