FAQ
Have a question? Guest service is one of our top priorities of Winter Fest. Please complete the contact form below and a Winter Fest representative will respond within 24 hours.
Frequently Asked Questions
Will I need to wear snow clothes to the event?
Please dress for the weather appropriately. There will be snow in the snow play area, so you may get wet or damp. Please plan accordingly.
What happens if it rains?
Winter Fest is open rain or shine.
Is there a charge for parking?
Yes. Parking is $8.
Are there refunds or exchanges?
All sales are final. There are no refunds.
Can I bring my own ice skates?
Yes, you can!
Are there ATMs inside the event?
Yes there are.
Am I able to leave the event and re-enter?
You are allowed re entry, but you must pay for parking every time you leave the parking lot.
Can guests with special needs attend?
All guest are welcome! If you need extra assistance, please contact us at info@winterfestoc.com.
Can I bring a birthday cake inside my cabana?
Please contact VIP@winterfestoc.com with cabana questions.
Are animals invited?
We love Rudolph, but no animals please!
What items are prohibited?
The following is a list posted of prohibited items for this event: knives/weapons etc., drugs & drug paraphernalia, gang related clothing and items, disorderly conduct, wallet chains, costumes, pepper spray, coolers, flashlights and laser pointers, and outside food & beverage.
Does the VIP cabana include admission?
VIP cabanas do NOT include admission. It also does NOT include ice skating. To see more details visit the VIP & Parties page. For additional questions please contact VIP@winterfestoc.com with cabana questions.
Are there height restrictions for carnival rides?
CENTURY WHEEL : 14 YEARS ALONE
WAVE SWINGER : 44” MINIMUM
HIMALAYA : 52” ALONE/42” W
PHAROH’S FURY : 48” MINIMUM
OH CHUTE : 42” MINIMUM
PARATROOPER : 42” MINIMUM
TWIST : 48” ALONE/42” W
ZIPPER : 48’ MINIMUM
CAROUSEL : 42” ALONE/ 36” W
SURF CITY : 36” MINIMUM
MONKEY MAZE : 36” MINIMUM
FUN SLIDE : 42” MINIMUM
RAIDERS : 36” MINIMUM
ORIENT EXPRESS : 36” MINIMUM
BEAR AFFAIR : 42” ALONE/36” W
WAVE RUNNER : 36” MINIMUM
BUMBLE BEES : 36” MINIMUM
BERRY GO ROUND : 42” ALONE/36” W
RED BARON : 36” MINIMUM
How much is parking?
Parking is $8.
How much does it cost to ride the carnival rides?
Each carnival ticket is $1. A pack of 16 tickets is $15 and a pack of 32 is $28. We sell all carnival tickets onsite. An unlimited ride wristband is available online for $20.