Have a question? Guest service is one of our top priorities of Winter Fest OC. Please complete the contact form on the Contact Us page and a Winter Fest OC representative will respond within 24 hours.
Frequently Asked Questions
Will I need to wear snow clothes to the event?
Please dress for the weather appropriately. There will be snow in Penny’s snow play and slide area, so you may get wet or damp. Please plan accordingly.
Is there a charge for parking?
Yes. The OC Fair & Event Center charges $8 per vehicle.
Can I bring my own ice skates?
Yes, you can! For those that don’t have skates, Ice skates are included with a paid ice skating ticket.
Am I able to leave the event and re-enter?
You are allowed re entry with a valid handstamp and admission ticket, the OC Fair & Event Center requires you must pay for parking every time you leave the parking lot.
Can I bring a birthday cake inside my VIP Rink-Side Cabana?
Yes, you may but we require coordination with our team prior by contacting VIP@winterfestoc.com.
What items are prohibited?
The following is a list posted of prohibited items for this event: knives/weapons etc., drugs & drug paraphernalia, gang related clothing and items, disorderly conduct, wallet chains, costumes, pepper spray, coolers, flashlights and laser pointers, and outside food & beverage.
Are there height restrictions for carnival rides?
BEAR AFFAIR: 42” ALONE / 36″ ACCOMPANIED
BERRY GO ROUND: 42” ALONE / 36″ ACCOMPANIED
BUMBLE BEES: 36” MINIMUM
CAROUSEL: 42” ALONE / 36″ ACCOMPANIED
CENTURY WHEEL: 14 YEARS ALONE
COOKOO HOUSE: 36” MINIMUM
FUN SLIDE: 42” MINIMUM
HIMALAYA: 52” ALONE / 42” ACCOMPANIED
JUMPIN JUMBOS: 36” MINIMUM
KAMAKAZI: 55” MINIMUM
MONKEY MAZE: 36” MINIMUM
OH CHUTE: 42” MINIMUM
ORIENT EXPRESS: 36” MINIMUM
PHAROH’S FURY: 48” MINIMUM
RED BARON: 36” MINIMUM
SAMBA BALLOON: 36” MINIMUM
SURF CITY: 36” MINIMUM
TORNADO: 38” ALONE/ 48” W ADULT
TWIST: 48” ALONE/42” ACCOMPANIED
VERTIGO: 38” ALONE/ 44” MINIMUM
WAVE SWINGER: 44” MINIMUM
ZIPPER: 48″ MINUMUM
Are there height restrictions for Snowflake Summit Ice Tubing?
ICE TUBING HEIGHT REQUIREMENT IS 42″ WITH NO LAP SITTING AND CLOSED TOE SHOES MUST BE WORN.
How much does it cost to ride the carnival rides?
Each carnival ticket is $1. A pack of 16 tickets is $15 and a pack of 32 is $28. We sell all carnival tickets onsite. An unlimited ride wristband is available online for $20.
What are the Community Hero Days and what does it include?
First Responders Day (Fire, Police & EMT) & Nurses Appreciation Day: Wednesday, December 26th and January 2nd
Military/Veterans Appreciation Day: Thursday, December 20th, 27th, and January 3rd
Teacher Appreciation Day: Friday, December 21st, 28th, and January 4th
Includes: (1) Complimentary Admission Ticket with proof of ID at ticket box office
What happens if it rains?
Winter Fest OC is open rain or shine, sleet or snow!
Are there refunds or exchanges?
All sales are final. There are no refunds.
Are there ATMs inside the event?
Yes there are.
Can guests with special needs attend?
All guest are welcome! The OC Fair & Event Center provides disabled persons parking. If you need extra assistance, please contact us at email@example.com or visit the Guest Services booth in The Hanger Building when at Winter Fest OC.
Are animals invited?
We love Rudolph, but no animals please! Service dogs are welcome!
Does the VIP cabana include admission?
VIP cabanas do NOT include admission. It also does NOT include ice skating. To see more details visit the VIP & Parties page. For additional questions please contact VIP@winterfestoc.com with cabana questions.
Still Have a Question?
Head on over to our Contact Us page and send us an email along with your questions. We’ll get back to you with an answer as soon as we can.